Fba Important Message an Error Occurred Setting Your Shipping Address Please Try Again
Hi Geoff,
Greetings, about the issue you described, if it happens in Microsoft Teams web APP, then to narrow down if this issue is related with the browser, please use a different browser to see if you can successfully create and assign assignment to your students.
Also, if you are using Teams desktop client, you may try again in the Teams web client and check the result.
In addition, may I confirm whether this issue happens to all class teams or just this specific team? Please also confirm with other teachers to see if they are having the same issue when assigning assignment.
Please feel free to share any update with us, to help you better, please provide us screenshoots of the error message when assigning and the teams client version (if the issue happens in Teams desktop client).
Regards,
Jennifer
* Beware of scammers posting fake support numbers here.
* We are happy and always here to help you, and share the Microsoft 365 for business online information with you.
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Hi Geoff,
Is there any updates about this issue?
Regards,
Jennifer
* Beware of scammers posting fake support numbers here.
* We are happy and always here to help you, and share the Microsoft 365 for business online information with you.
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Hi all,
Thanks for the posts of help. I have done some more digging on this.
>Greetings, about the issue you described, if it happens in Microsoft Teams web APP, then to narrow down if this issue is related with the browser, please use a different browser to see if you can successfully create and assign assignment to your students.
--> I have tried different browsers and the result is the same.
>Also, if you are using Teams desktop client, you may try again in theTeams web client and check the result.
--> Yes this is true for either
>In addition, may I confirm whether this issue happens to all class teams or just this specific team? Please also confirm with other teachers to see if they are having the same issue when assigning assignment.
--> Yes this is true for any class team and for any member of staff. However I have noticed that if staff log into the Teams web client outside of the school domain (or use there mobile phone on 4G) then it works perfectly. So I am guessing it must be either our school firewall or some other school system that is filtering out something. Is there any way of finding out which part of it is being blocked? Or are there any specific ip addresses we need to white list on our firewall?
Many thanks for your help,
Geoff
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Hi Geoff,
Thank you for your efforts and let us know above information. According to the information you shared, it seems that this issue only exists on your school network environment.
To further troubleshoot this issue, you may refer to following article to check the filewall settings in your school system: Office 365 URLs and IP address ranges.
Moreover, regarding "if staff log into the Teams web client outside of the school domain then it works perfectly", may I confirm whether this user was using the same PC when testing this issue? If not, please let the user use the same PC and connect to a different network to see if he can create and assign assignment.
If the issue persists and you need further assistance, please provide a screenshoot of the error message you received to us and collect a log file to us for further analysis. I will share the detailed steps about how to collect the logs in the Private Message (PM): https://answers.microsoft.com/en-us/privatemessage
Regards,
Jennifer
* Beware of scammers posting fake support numbers here.
* We are happy and always here to help you, and share the Microsoft 365 for business online information with you.
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Hi Geoff,
Have you checked my last reply? Feel free to let me know if there is any updates about this issue.
Regards,
Jennifer
* Beware of scammers posting fake support numbers here.
* We are happy and always here to help you, and share the Microsoft 365 for business online information with you.
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Hi Geoff,
Many thanks for your prompt update in the PM, I'm also sorry for not replying in time since I was OOF in the past few days. I may need more time to analysis the log file you shared with me and I will update the result with you within three working days.
Your understanding and patience will be highly appreciated.
Best regards,
Jennifer
* Beware of scammers posting fake support numbers here.
* We are happy and always here to help you, and share the Microsoft 365 for business online information with you.
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Hi Geoff,
Greetings, I'm sorry to keep you waiting. We had done many tests on our side and we cannot reproduce this issue, so we also collected a log here to compare with the one you shared.
After analysis the log you shared in the PM, we'd like to confirm whether you have filled the Title of the assignment before you assign the assignment. Could you please send us a screenshoot of the assignment you create and a screenshoot of the error message for analysis?
Meanwhile, as you mentioned there is no problems in different network environment, given this situation, please also try to configure your company's Firewalls settings to allow teams related IP address and then check the result.
We truly appreciate your understanding and cooperation. If there is any update of this issue, welcome to share it with us at your convenience, I will happy to continue to help you with this issue.
Looking forward to your reply.
Best regards,
Jennifer
* Beware of scammers posting fake support numbers here.
* We are happy and always here to help you, and share the Microsoft 365 for business online information with you.
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Hi Geoff,
How is it going now? We appreciate your update at your convenience.
Best regards,
Jennifer
* Beware of scammers posting fake support numbers here.
* We are happy and always here to help you, and share the Microsoft 365 for business online information with you.
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Hi Jennifer,
Thanks for the continued support. I am afraid it is still not fixed frustratingly. I have got a few more things to look at to see if we can sort it.
Thank you.
Geoff
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Hi Jennifer,
Hi Geoff,
Greetings, I'm sorry to keep you waiting. We had done many tests on our side and we cannot reproduce this issue, so we also collected a log here to compare with the one you shared.
After analysis the log you shared in the PM, we'd like to confirm whether you have filled the Title of the assignment before you assign the assignment. Could you please send us a screenshoot of the assignment you create and a screenshoot of the error message for analysis?
-- Yes will do. On on holiday for a few days but will try this. I have to fix it by September!
Meanwhile, as you mentioned there is no problems in different network environment, given this situation, please also try to configure your company's Firewalls settings to allow teams related IP address and then check the result.
-- Yes will do. It doesn't like the *.teams.microsoft.com type addresses so we may need to put all the IP addresses in specifically.
We truly appreciate your understanding and cooperation. If there is any update of this issue, welcome to share it with us at your convenience, I will happy to continue to help you with this issue.
Looking forward to your reply.
Best regards,
Jennifer
I am not sure how some machines on site bypass some sections of the firewall so work perfectly. This is the next thing to investigate.
Thanks again.
Geoff
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Source: https://answers.microsoft.com/en-us/msteams/forum/all/microsoft-teams-assignment-an-error-occurred-while/fc575f45-8bce-46a9-b596-3250fd9eed43
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